At One Call Fix (OCF), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us when you visit our website or utilize our services. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect, store, and use the following types of personal and non-personal information:

• Personal Information: Name, contact number, email address, home address, and payment details when you book a service.
• Technical Information: IP address, browser type, operating system, referral source, and website navigation details.
• Service Data: Details about your interactions with us, including service history, preferences, and feedback.
• Cookies: Data collected through cookies to improve your browsing experience and website functionality.

You must obtain consent from any third party whose personal information you provide to us.

2. Use of Your Information

We use the data collected to:

• Facilitate service bookings and provide relevant updates.
• Enhance your website experience by personalizing content and improving usability.
• Process payments securely and manage transactions.
• Send marketing communications, newsletters, or promotions (if opted in).
• Address inquiries, complaints, or service feedback.
• Maintain security, prevent fraud, and comply with legal requirements.

We will not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Cookies

Our website uses cookies to:

• Track your preferences and improve navigation.
• Provide targeted advertisements and enhance user experience.
• Analyze website performance using tools like Google Analytics.

You can disable cookies via your browser settings, but this may impact website functionality.

4. Security of Your Information

We take appropriate technical and organizational precautions to protect your personal data from unauthorized access, use, or disclosure. This includes:

• Secure servers protected by firewalls.
• Encryption of sensitive data during transmission.
• Restricted access to personal data, limited to authorized personnel only.

5. Sharing Your Information

We may share your data only under these circumstances:

• With trusted service providers necessary for delivering our services (e.g., payment processors).
• To comply with legal obligations or enforce our terms of service.
• To protect against fraud or unauthorized access.

6. Your Rights

You have the right to:

• Access and request correction of your personal data.
• Opt-out of receiving promotional emails or communications.
• Request deletion of your personal data, subject to legal obligations.

Please contact us at [Insert Contact Email] to exercise your rights.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the revision date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

• Email: info@onecallfix.com
• Phone: +971-56-86-99977
• Address: Dubai, UAE

Your trust is our priority, and we are dedicated to maintaining the privacy and security of your information.