Welcome to One Call Fix, operated by Fixing Genie Technical Services LLC. By using our website and services, you agree to these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms
Using our website or engaging our services indicates acceptance of these Terms and Conditions. If you disagree, please refrain from using our services.

2. Scope of Services
One Call Fix offers home maintenance and repair services, including AC maintenance, electrical work, plumbing, handyman services, and more. Specific service details are provided at the time of booking and are subject to availability.

3. User Responsibilities
When using our services, you agree to provide accurate information, comply with relevant laws, and respect the property and personnel involved. You must also ensure that any requested service is lawful and does not violate any local or international regulations.

4. Booking and Payment
Service bookings may be made through our website or customer service. Payment terms and pricing will be provided upon booking and are subject to change. Payments must be made on time, and any overdue payments may incur additional fees.

5. Cancellations and Refunds
You may cancel or reschedule services in advance as per our cancellation policy. Cancellations on short notice may incur a fee. Refunds will be issued where applicable, and eligibility depends on the nature and timing of the cancellation.

6. Intellectual Property
All content on our website, including text, images, and logos, is the property of Fixing Genie Technical Services LLC. Unauthorized use or reproduction is prohibited.

7. Limitation of Liability
One Call Fix and Fixing Genie Technical Services LLC are not liable for any indirect, incidental, or consequential damages arising from the use of our services, to the extent permitted by law. We aim to provide reliable service but cannot guarantee uninterrupted access or error-free performance.

8. Third-Party Links
Our website may contain links to third-party sites for convenience. We are not responsible for the content, policies, or services provided by these external websites.

9. Amendments to Terms
We may update these Terms and Conditions at our discretion. Users are advised to review this page periodically for any changes, as continued use of our website or services indicates acceptance of the updated terms.

10. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved under the jurisdiction of Dubai courts.

11. Quality Assurance Program / Quality Control Policy

We conduct random quality inspections on a regular basis to review the quality of our crew members’ work while they are on duty.

Here are the three methods we use in maintaining the quality checks:

• Unannounced Visit – To ensure service professionals are properly uniformed and performing their duties thoroughly and completely.

1. On-Site Inspection – A walk-thru with the service professional and/or the client during regular business hours.
2. Follow-up – A brief telephone call by our customer service agents after your session has been completed.
   
   

For further inquiries or clarification on our Terms and Conditions, please contact us directly.